The Workplace Effect: How QA Group Transformed 9 Sites and Cut Costs

About QA Group: Europe's Leading Technology and Digital Training Partner

QA Group is Europe's largest technology and digital training partner. With 40 years of experience, they support approximately 7,000 organisations across England. Their fast-paced adult learning centres maintain consistently high cleaning standards.

The Challenge: Meeting High Standards in a Dynamic Environment

When QA Group engaged Workplace to service their nine national sites, they sought a partner capable of addressing critical gaps left by their previous supplier. The challenges included:

• Accountability & Standards: Management oversight and health & safety protocols required immediate improvement.

• Consistency Across Sites: Busy, dynamic learning environments needed reliable, high-quality cleaning every day.

• Sector-Specific Requirements: Hygiene standards, confidentiality, and rapid response capabilities were essential.

  
  

Our Solution: Tailored Services for Operational Demands

Workplace designed a comprehensive service package tailored to QA's operational demands. This package includes:

Core Services

• Daily cleaning and housekeeping

• Washroom services and window cleaning

• Periodic deep cleans and builders cleans

• Ad hoc event cleans and specialist services

  
  

Smart Innovations

We implemented cost-saving solutions that enhanced efficiency without compromising quality. For instance, purchasing onsite equipment allowed housekeepers to maintain upholstery during regular hours. This eliminated the need for expensive specialist callouts.

Measurable Results: Significant Savings Achieved

Through strategic product optimization, we helped QA achieve significant savings:

• 49% reduction in consumable usage after transitioning to the premium Lucart range.

• 12% annual cost saving through improved product performance.

• Additional 9.5% price reduction secured across all consumables.

  
  

Between December 2023 and November 2024, QA ordered 140 cases of traditional products at £3,444. After transitioning to the Lucart range, only 71 cases were needed from December 2024 to November 2025, costing £3,039.92. This transition proves that quality products drive better value.

The Workplace Difference: A Commitment to Excellence

Proactive Partnership

Our approach goes beyond cleaning. We anticipate needs, manage peak periods, and ensure every site is ready for learners each day. Evening events and last-minute requests are handled seamlessly, with venues fully prepared by morning.

Continuous Improvement

• Monthly audits and quarterly KPI reviews

• Real-time reporting via client portal

• Regular feedback sessions driving consistent improvements

  
  

People Who Care: Going the Extra Mile

As QA's Head of Venues noted: "The housekeeper Jose is not just a cleaner; he also assists with setting up computers and carrying out additional tasks around the site to ensure it is always ready for the day ahead." This commitment to going the extra mile defines our team's approach across all sites.

Sustainability in Action: Supporting CSR Objectives

Our partnership supports QA's CSR objectives through:

• Eco-friendly consumables, including Centrego products

• Exploration of oil-free air fresheners

• Reduced carbon footprint and paper waste

• B Corp and Planet Mark certification ensuring ethical, environmentally responsible service

  
  

Client Perspective: A Transformative Partnership

"QA Group appointed Workplace as their National Supplier for all cleaning activities across our training venues. Switching to Workplace was not an easy decision, but the level of support and quality from the front line team to Senior management has been a huge step change. Their proactive approach to eco solutions and daily service has made Workplace an integral part of our business as we grow."

— Guy Euman, Head of Venues, QA Group

Results That Matter: Building Trust Through Performance

• Trust Built on Performance: A partnership founded on communication, professionalism, and discretion.

• Invisible Excellence: Clean, safe environments that allow QA to focus on what they do best.

• Valued Team Members: Housekeepers recognised as essential contributors to daily operations.

• Rapid Response: From urgent events to ad hoc requirements, we deliver without disruption.

  
  

Ready to Transform Your Facilities Management?

Discover how Workplace can elevate your cleaning standards while delivering measurable cost savings. Contact Us Today at 0844 561 1760.