The Workplace Effect: How QA Group Transformed 9 Sites and Cut Costs .
- Junah Espinar
- 4 days ago
- 3 min read
About QA Group
Europe's largest technology and digital training partner with 40 years' experience, QA Group supports approximately 7,000 organisations across England through fast-paced adult learning centres that demand consistently high cleaning standards.
The Challenge
When QA Group engaged Workplace to service their nine national sites, they needed a partner who could address critical gaps left by their previous supplier:
Accountability & Standards – Management oversight and health & safety protocols required immediate improvement
Consistency Across Sites – Busy, dynamic learning environments needed reliable, high-quality cleaning every day
Sector-Specific Requirements – Hygiene standards, confidentiality, and rapid response capabilities were essential
Our Solution
Workplace designed a comprehensive service package tailored to QA's operational demands:
Core Services
Daily cleaning and housekeeping
Washroom services and window cleaning
Periodic deep cleans and builders cleans
Ad hoc event cleans and specialist services
Smart Innovations
We implemented cost-saving solutions that enhanced efficiency without compromising quality. For example, purchasing onsite equipment enabled housekeepers to maintain upholstery during regular hours, eliminating the need for expensive specialist callouts.
Measurable Results
Through strategic product optimization, we helped QA achieve significant savings:
49% reduction in consumable usage following transition to premium Lucart range
12% annual cost saving through improved product performance
Additional 9.5% price reduction secured across all consumables
Between December 2023 and November 2024, QA ordered 140 cases of traditional products at £3,444. After transitioning to the Lucart range, only 71 cases were needed from December 2024 to November 2025, costing £3,039.92—proving that quality products drive better value.
The Workplace Difference
Proactive Partnership
Our approach goes beyond cleaning. We anticipate needs, manage peak periods, and ensure every site is ready for learners each day. Evening events and last-minute requests are handled seamlessly, with venues fully prepared by morning.
Continuous Improvement
Monthly audits and quarterly KPI reviews
Real-time reporting via client portal
Regular feedback sessions driving consistent improvements
People Who Care
As QA's Head of Venues noted: "The housekeeper Jose is not just a cleaner; he also assists with setting up computers and carrying out additional tasks around the site to ensure it is always ready for the day ahead."
This commitment to going the extra mile defines our team's approach across all sites.
Sustainability in Action
Our partnership supports QA's CSR objectives through:
Eco-friendly consumables including Centrego products
Exploration of oil-free air fresheners
Reduced carbon footprint and paper waste
B Corp and Planet Mark certification ensuring ethical, environmentally responsible service
Client Perspective
"QA Group appointed Workplace as their National Supplier for all cleaning activities across our training venues. Switching to Workplace was not an easy decision, but the level of support and quality from the front line team to Senior management has been a huge step change. Their proactive approach to eco solutions and daily service has made Workplace an integral part of our business as we grow."
Guy Euman, Head of Venues, QA Group
Results That Matter
Trust Built on Performance – A partnership founded on communication, professionalism, and discretion
Invisible Excellence – Clean, safe environments that allow QA to focus on what they do best
Valued Team Members – Housekeepers recognised as essential contributors to daily operations
Rapid Response – From urgent events to ad hoc requirements, we deliver without disruption
Ready to Transform Your Facilities Management?
Discover how Workplace can elevate your cleaning standards while delivering measurable cost savings.
Contact Us Today 0844 561 1760.
