Delivering Luxury Residential Cleaning Service Excellence at HollandGreen Place
- Stefana Ivan
- Sep 9
- 2 min read
Client & Industry
Client: HollandGreen Place (Managed by Rendall & Rittner)
Industry: Residential Property Management
Property Type: Luxury High-End Residential Development
Client Challenge
When Workplace was appointed at HollandGreen Place, we were tasked with more than providing cleaning services. Residents expected a luxury housekeeping experience that matched the prestige of the development. This meant delivering a discreet, concierge-style service from professional appearance and presence to impeccable attention to detail.
Services Delivered
Daily Housekeeping: Monday to Sunday service across all common areas
Specialist Cleaning: Periodic deep cleaning of spa facilities and communal spaces
Emergency Support: Rapid response in unexpected situations, such as sewage flooding in the plant room (outside remit), where our team stepped in to restore the area to standard.
Our Approach
Tailored Training & Communication
Our team undergoes continuous coaching to meet the standards of a luxury residential environment. Training combines professional conduct appearance, etiquette, and discretion with specialist skills such as deep carpet care and spa floor cleaning. With a strong focus on attention to detail, we ensure every area remains immaculate while consistently delivering five-star service.
Rapid Response
From preparing the property for VIP visits to handling unforeseen issues, our staff mobilise quickly to ensure standards are never compromised.
Continuous Improvement
We hold monthly quality audits, led by the Contract Manager, to review service delivery and address any issues. These on-site walk-throughs also give team members the chance to observe standards in real time and understand the importance of attention to detail.
In addition, quarterly KPI reviews with the Operations Director and client representatives cover broader priorities, including health and safety, sustainability, financial performance, and overall service standards.
Sustainable Solutions
Workplace introduced the Centrego Renew System, reducing reliance on harsh chemicals while maintaining the highest hygiene levels. We also worked closely with the client to provide tailored products, such as Supafoam pads for the spa area, ensuring both sustainability and exceptional results.
Client Testimonial "We have been working with Workplace for over four years and are very satisfied with their services, onsite team, and communication. The team is well trained, and all relevant documentation, including H&S, COSHH, and Risk Assessments, is always accessible on their portal. We particularly value the onsite team and their willingness and commitment to maintaining high standards."
Working with Workplace
By delivering consistent, discreet, and professional housekeeping, Workplace has become a trusted partner at HollandGreen Place. Our collaborative approach, commitment to sustainability, and focus on resident satisfaction enhance both the liveability and prestige of the development.
“I’m incredibly proud of our team at Hollandgreen Place for their five-star professionalism and dedication to enhancing residents’ daily experience. Equally, I’d like to thank the Hollandgreen Place management team for welcoming our colleagues as part of the wider community,their inclusiveness and support have been key to our success.”— Stefana, Operations Director
