CASE STUDY.

 

OVERVIEW.

Unity Health formed in October 2017 following the merger of two high -performing local practices, Trinity Health and Wellington House Practice. There are now five surgeries in the Practice in Brill, Chinnor, Long Crendon, Princes Risborough and Thame.

 

They offer a full general practice service and provide more specialist services for children, pregnant women and those with diabetes, asthma, heart disease and high blood pressure. They also offer in-house dispensing services at our Long Crendon and Brill Surgeries for eligible patients who use these surgeries.

WORKING TOGETHER.

At the beginning of 2019 WORKPLACE were requested to quote for 4 of the 6 Medical Centres managed by Unity Health as their contracts were up for renewal. The service was to include daily cleaning, washroom services, window cleaning and periodic cleaning as required.

One of the client’s key areas to improve was the training of the cleaning team and to ensure that CQC audits were completed on a regular basis to ensure that the cleaning was carried out to a high standard.

SUPPORT SERVICES.

The service started well and the majority of the existing clean transferred under TUPE to Workplace and were retrained and inducted at the commencement of the contract. A detailed specification for each centre was introduced in agreement with the client, and regular cleaning and CQC audits were introduced and carried out in conjunction with the client’s management team at each centre.

 

All of the cleaning team are Enhanced DBS checked and receive regular training on all aspects of the cleaning service as well as Health & Safety training and toolbox talks.

 

Having carried out the initial audit after the first month’s service, the contract has continued to improve and audits scores and CQC scores continue to hit the targets agreed in the SLA’s.

 

The onsite cleaning team are better motivated and managed due to increased management visits to the sites which ensure improved communication, training and motivation for the team.

SECTOR:

Medical centres

Healthcare

WHAT WE DID:

  • Unique specification

  • Pandemic support

  • Daily cleaning services

  • Window cleaning

  • Periodic services

  • Supply of COVID-19 prevention resources

FACTS & FIGURES:

  • Working in partnership with our client

  • Supporting multiple locations within the group

KEYWORDS:

building services, cleaning, CQC auditing, periodic cleaning, window cleaning

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PANDEMIC ACTION PLAN.

We have continued to provide services to all of the centres throughout the Covid-19 pandemic to ensure that they can continue to service the patients within their communities as key worker sites, and have also ensured that additional opening times over Bank Holidays are covered and that the sanitising of all of the centres are maintained to protect both the staff and patients visiting the centres.

LINKS

GET IN TOUCH

Head Office

40a Station Road

Twyford

Berkshire

RG10 9NT

T: 0844 561 1760

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