Our client is a Healthcare provider offering a full general practice service and specialist services for children, pregnant women and those with diabetes, asthma, heart disease and high blood pressure. They also offer a range of minor surgical procedures, contraception advice, travel advice and immunisations.
Workplace were initially awarded the cleaning contracts in three of our clients’ surgeries within the Thames Valley, but have since taken on an additional two surgeries both in Buckinghamshire.
Account Manager, Diego Lopez has been fundamental in the start up of these contracts and has proven that he delivers exceptional service by providing a positive impact with both our clients and staff. He does this by being confident, communicating well and delivering on his promises.
One of the client’s key areas to improve was the training of the cleaning team and to ensure that CQC audits were completed on a regular basis to ensure that the cleaning was carried out to a high standard. Workplace were able to use our expertise in the Care Quality Commission’s practices to provide an exceptional standard of service and take on board additional works which are paramount in the Healthcare sector.
The service started well and the majority of the existing team transferred under TUPE to Workplace and were retrained and inducted at the commencement of the contract. A detailed specification for each centre was introduced in agreement with the client, and regular cleaning and CQC audits were introduced and carried out in conjunction with the client’s management team at each centre.
All of the cleaning team are DBS checked and receive regular training on all aspects of the cleaning service as well as Health & Safety training and toolbox talks.
Having carried out the initial audit after the first month’s service, the contract has continued to improve and audits scores and CQC scores continue to hit the targets agreed in the SLA’s.
The onsite cleaning team are better motivated and managed due to increased management visits to the sites which ensure improved communication, training and motivation for the team.
PANDEMIC ACTION PLAN.
We continued to provide services to all of the centres throughout the Covid-19 pandemic to ensure that they could continue to see the patients within their communities as key worker sites, and ensured that additional opening times over Bank Holidays were covered, sanitising of all of the surgeries to protect both the staff and patients visiting the centres.