We have a strong reputation for delivering mechanical and electrical installations, alterations and repairs to various business sectors. Our projects incorporate electrical, mechanical, air conditioning, ventilation and plumbing services.
To ensure this is achieved, we operate a 24/7, 365-day National Helpdesk which is manned by experienced operatives – not a third-party call centre – providing your contract with regional control, built-in escalation procedures and guaranteed response times.
We appoint a single point of contact for each region contract via a designated Contract Manager.
We believe this is a key facet to delivering clients with a clear member of staff available for contact at any time is of the utmost importance and has proven to be intrinsic to the successful delivery of countless contracts.
Plumbing & Drainage
Fan Coil PPM
Boiler & Heating
Check In Visits
Once clients are fully satisfied with the proposed maintenance planners for the site, they are approved and migrated across into the electronic ‘Engineer’s Diary’, ready to be viewed by the respective Technical Manager who can observe any maintenance tasks due at any site over the next 12 months.
On receipt of a reactive call, our Helpdesk Operator will input all of the required site information into our systems.
This information is automatically migrated across to the Engineer’s Diary – initiating a pop-up notification on the responsible Technical Manager’s screen, instantly advising on the details of the call.
Workplace recognises the importance of ensuring quality and reliable specialist subcontractors are utilised in any works as they are representing Workplace while they undertake works and, as such, must mirror the same high-quality service our clients deserve.
A stringent Subcontractor Evaluation Questionnaire must be completed along with all of the required supporting documentation.